COSTA MESA, CALIF. -- Experian has been named a 2026 CIO 100 Award winner by Foundry’s CIO for its enterprise workplace transformation, which integrates artificial intelligence and modern digital tools to improve productivity and decision-making across its global workforce.

For more than 40 years, the CIO 100 Awards have honored companies that drive business value through technology leadership.

“The organizations we’re recognizing this year are not simply maintaining operations, they are actively shaping business outcomes,” said Richard Smith, head of event content for the CIO 100 Awards and Conference. “Artificial intelligence, data, security and cloud capabilities now converge under a single leadership vision. This year’s winners reflect what is possible when those elements are fully aligned.”

Powering an AI-Enabled Workforce

A central component of the initiative is Experian’s focus on trusted, well-governed data, reinforced by strong guardrails to ensure AI and analytics deliver secure, reliable insights. Experian uses AI responsibly, with human oversight where appropriate, and takes no shortcuts when it comes to governance, privacy and security. The company has expanded its use of enterprise-grade AI tools, enabling employees to automate tasks and work more efficiently.

“Receiving the CIO 100 Award highlights how Experian is bringing together artificial intelligence, a modern digital workplace and trusted data to drive innovation across our global workforce,” said Alex Lintner, CEO of Technology and Software Solutions at Experian. “By equipping employees with these capabilities, we’re improving productivity, accelerating decisions and delivering better outcomes for our customers while advancing as a data- and AI-driven organization. This progress reflects the strong execution of our digital workplace team in delivering a modern, AI-enabled employee experience.”

From Transformation to Tangible Results

Led by the digital workplace team, the transformation is delivering measurable results across the organization. More than 17,000 employees now use AI-powered tools, generating over one million interactions each month. Onboarding readiness exceeds 90%, while employee satisfaction scores average 4.5 or higher. First-call resolution rates have improved to approximately 85%.

These gains are supported by a global operating model and are expected to deliver significant cost savings over three years. The initiative builds on Experian’s broader technology strategy, including a cloud-first transformation with Amazon Web Services (AWS) that has improved scalability and accelerated AI innovation.

Scaling Innovation Across a Global Enterprise

Experian also continues to expand its AI capabilities through the Experian Ascend Platform™, which supports customer decisioning with machine learning and real-time data insights. The platform is used by more than 1,400 users globally, processing millions of credit reports daily and billions of transactions each year. In addition to the evolution of EVA, Experian Virtual Assistant™ that expands personalized, conversational financial guidance to millions of consumers.

Experian executives and others from winning organizations were recognized at the CIO 100 Awards and Conference.