PRINCETON, N.J. -- Zycus, a global leader in procurement and source-to-pay transformation, announced it has been recognized as A Customers’ Choice in 2025 Gartner Peer Insights™ “Voice of the Customer”: Source-to-Pay Suites report.
The Gartner Peer Insights report aggregates ratings and reviews from verified end users over an 18-month ending June 30, 2025. To qualify, vendors must have at least 20 eligible reviews and meet thresholds for capabilities and support. In the 2025 report, only eight vendors qualified, with Zycus placed in the Customers’ Choice quadrant — highlighting vendors rated above the market average for both Overall Experience and User Interest & Adoption.
Recognition Backed by Customer Experience
According to the report, Zycus achieved:
· 4.6 out of 5 Overall Rating, based on 67 peer reviews as of June 30, 2025.
· 95% willingness to recommend score - reflecting customer trust and satisfaction.
· Ratings across Product Capabilities, Sales Experience, Deployment, and Support, each above 4.4/5.
“I believe being named a Customers’ Choice in Gartner Peer Insights reflects the trust and confidence our customers place in us. We feel this recognition underscores our commitment to empowering Procurement Leaders with agile, AI-driven, and resilient procurement solutions,” said Aatish Dedhia, CEO at Zycus.
Why It Matters for CPOs
The Voice of the Customer offers a data-driven lens into how peers evaluate S2P platforms. The evaluation combines:
· User Interest & Adoption (review volume, market coverage, willingness to recommend).
· Overall Experience (ratings for Capabilities, Support and Delivery).
Zycus’s placement confirms its ability to deliver high customer satisfaction and broad adoption across industries and regions.
